Inquiries sit unanswered for hours.

Yes. The lead, reception, outreach and support systems each hand over to a person: the Lead Response Engine the moment a lead asks something it cannot answer, the AI Receptionist for anything outside its script, the Outreach Engine the moment a lead replies, and the E-commerce Support Assistant the instant something is not a confident, rule-based answer.

It uses the official WhatsApp Business API, and only that. A reply inside the 24-hour window after a customer writes needs no template. A message outside the window needs an approved template and an opted-in contact. Messaging strangers and cold sends are not done, because WhatsApp's policy allows contact only with people who opted in. Broadcasts go only to opted-in contacts.

The API is reached through a provider. Whether your current number can be used, and what your setup needs, a person will check with you before you sign.

Our price list says the Lead Response Engine replies in the visitor's language. The finance desk's answers are written in English with some Hinglish and Spanish, and it says that is its limit.

For the other products the language list is not on file. A person will confirm the languages for the one you are looking at.

Most systems write only to people who wrote to you first or agreed to hear from you: the Lead Response Engine, Dormant List Revival, Client Onboarding, the AI Receptionist and the E-commerce Support Assistant.

The AI Outreach & Lead Qualification Engine is the one that can write first. It writes only to business contacts that come from public business data, an introduction or an inbound inquiry, each cleared by a consent check, and it says it is an AI on the first touch. A bought or scraped list is refused. Whether cold business email is allowed depends on the country of the person you write to: the market pages list what each regulator says, with dates, and are not legal advice.

WhatsApp goes through the official Business API only: opted-in contacts, and an approved template outside the 24-hour reply window. There is no cold or broadcast WhatsApp and no cold calling. A STOP is honored before anything else is said. Sends run under a daily cap that a person sets.

It depends on the product, and the build names what it reads:

• AI Receptionist and Lead Response Engine: your knowledge base and business hours.
• Dormant List Revival: your customer list, with consent records for who may be contacted.
• E-commerce Support Assistant: your order data, your return policy and your product data.
• Connected Operations Layer: you connect each account through its own sign-in, and can revoke it.

The exact checklist for your system is agreed when scope is signed. The full list is not on file, so a person will give it to you.

It will sometimes get things wrong. It is not error-free, and we will not say it is.

What happens next: a failed action is retried, then set aside in a queue where you can see it, rather than dropped quietly. A question outside its data or policy is passed to a person instead of guessed at. Each action is written to a tamper-evident log, so you can see what it did and when.